Refund and Return Policy for Dotnapo

At Dotnapo, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive refund and return policy to make your shopping experience as seamless and hassle-free as possible.

1. Eligibility for Returns

You may return products purchased from Dotnapo within 30 days of receiving your order, provided they meet the following conditions:

  • The product must be unused, unworn, and in its original condition with all packaging, tags, and labels intact.
  • The item must not be damaged or altered in any way.
  • The product must be returned in its original packaging to ensure it is adequately protected during transit.

Custom-made, personalized, or sale items may not be eligible for return unless they are faulty or damaged upon arrival.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@dotnapo.com or call us at (910) 692-7681 to request a return authorization. Please provide your order number and details of the item(s) you wish to return.

  2. Return Authorization: Once your return is approved, we will send you detailed instructions on how to proceed with the return, including the return address.

  3. Prepare the Item for Return: Carefully package the item(s) with all original packaging, tags, and documentation. Please ensure the item is in its original condition, unused, and undamaged.

  4. Return Shipping: You will be responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the item reaches us safely. Dotnapo is not responsible for items lost during return shipping.

3. Refund Process

Once we receive the returned item(s) and inspect them, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

If the return is approved, we will issue a full refund, including the cost of the product(s) but excluding any shipping fees paid at the time of purchase. If the return is not eligible (e.g., the item is used or damaged), we will contact you to discuss alternative options.

4. Exchanges

If you wish to exchange an item for a different size, color, or model, we recommend initiating a return for the original item and placing a new order for the desired product. Please note that exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery to report the issue. We will guide you through the return or replacement process. In the case of defective products, we will cover the return shipping costs.

6. Non-Refundable Items

The following items are not eligible for return or refund:

  • Personalized or custom-made items.
  • Sale or clearance items (unless faulty).
  • Gift cards or promotional codes.

7. International Returns

If you are returning an item from outside the United States, please be aware that the cost of return shipping will be at your own expense, and you may be subject to customs duties and taxes. We recommend contacting your local customs office for more information before returning the product.

8. Customer Support

If you have any questions or need assistance with returns or refunds, our customer service team is here to help. You can reach us at:

We are dedicated to providing a positive shopping experience and will do our best to resolve any issues promptly.