Sales Policy for Dotnapo

Welcome to Dotnapo, your destination for luxury footwear. At Dotnapo, we strive to provide our customers with premium, stylish, and comfortable shoes that perfectly blend sophistication with modern design. Below is our comprehensive sales policy to ensure a seamless shopping experience for all our valued customers.

1. Product Availability and Pricing

We make every effort to ensure that all products listed on our website, dotnapo.com, are available for purchase. However, due to the exclusive nature of our collections, stock levels may fluctuate. We reserve the right to modify prices, discontinue products, or introduce new products at our discretion. Prices listed on our website are final and may not reflect discounts unless explicitly stated.

2. Order Processing

Once an order is placed through our website, we will process it promptly. You will receive an email confirmation detailing your order. In the event that any item is out of stock, we will contact you immediately to offer alternatives or a full refund.

Orders are typically shipped within 2-5 business days of receiving your payment. We will provide a tracking number via email once your order is dispatched. Please note that delivery times may vary depending on your location.

3. Payment Methods

We accept a wide range of secure payment methods, including major credit and debit cards, PayPal, and other trusted payment gateways. All payments are processed securely to ensure your personal and financial information remains safe.

4. Shipping and Delivery

Dotnapo offers shipping services globally. Shipping fees are calculated based on the destination and size of your order. To view specific shipping costs, you can visit our checkout page. All orders are shipped via reliable courier services to ensure fast and secure delivery.

For any delivery concerns or assistance, feel free to reach our customer support team at the contact details provided below.

5. Returns and Exchanges

We are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your shoes, we offer a 30-day return policy from the date of delivery. Returns must be in original condition, unworn, and with all packaging intact. Custom-made or personalized items may not be eligible for return unless faulty.

To initiate a return or exchange, please contact us via email at info@dotnapo.com. Our customer service team will guide you through the process.

6. Customer Support

If you have any questions regarding your order, shipping, or product details, our customer support team is available to assist you. You can reach us at:

We aim to respond to all queries within 24 hours on business days.

7. Privacy and Security

At Dotnapo, we value your privacy and ensure that all your personal information is handled securely. We use industry-standard encryption technology to protect your payment and personal data. For more details, please read our Privacy Policy, available on our website.

8. Terms and Conditions

By purchasing from Dotnapo, you agree to our full Terms and Conditions, which govern all sales made through our website. We recommend that you read these carefully before making a purchase.

9. Warranty

All Dotnapo products are made with the finest materials and craftsmanship. We offer a one-year warranty for manufacturing defects. If your item has a defect, please contact us immediately for assistance with a repair or replacement.

We are committed to ensuring that you have a wonderful shopping experience with us. Thank you for choosing Dotnapo for your luxury footwear needs.

For any questions or concerns, please do not hesitate to contact us through the information provided above.